The War of Words

Our store policy is pretty unforgiving when it comes to our return policy. 30 day defect guarantee. if the used item is defective you may return it within 30 days to recieve a refund in the form of replacement or store credit. All new items fall under manufacturers warrenty, so we can't return them at all. I personally think it sucks , but I like my job so i try to enforce it. Keep in mind that all of this information is CLEARLY printed on EVERY receipt, AT THE COUNTER, UNDER THE COUNTER, BY THE COUNTER, it is very hard to miss it, not to mention the ability to ask us and we will be more than happy to explain it to you.

So guy has bought a used 360 elite from us yesterday. I know for a fact that it works because i personally tested it and it came from one of our most loyal customers (and hes no slob). He makes his way in the store with box in hand. Now not being a Nazi I assume he has the red ring of death, very possible on any 360, so I assume he has but the nobles intentions.

"This 360 no work...."

so i begin to pull it out and start to hook it up.

"umm....you don't have to do that."

my fraudulent sense are tingleing

"oh yes i do store policy, sorry"

i hook it up and (surpreise, surprise) everything works fine.

"well it seems to run very well, it must be your discs"

he ponders what i've said for a few seconds.

"well....it actually works fine but i decided i don't want a used one. I just want my money back."

"sorry our policy is a 30 day defect guarantee"

"so, what?"

"so that means i can only return it for store credit if the unit is defectve. sorry."

at this point his buddys chimes in. and he try very hard to come across as a tough guy. his 200 pound belly does not intimidate me.

"so if i were to go out and punch it and bring it backl as defective, then i could get my money back!"

"are you sure you want to stand by that statement?"

"Hell yeah, this is F***** UP!"

so i go into the back room to call Matt (manager) to confirm everything i had was acceptable. also to ask him when we will be getting new 360 elite systems. after that i come back out to the register.

"Oh your right how foolish of me! may i see your receipt."

looking very satisfied he handed me the ticket. i brought up the order and altered his account profile just a bit and handed him the card.

"So where my money?"

"I never said anything about a refund, i was just altering your account to let all other employees know not to return anything you buy because of your previous comment."

"WHAT!!"

"Sorry i'm going to have to assume that everything you buy, you will punch and try to rip us off, sorry."

He gets a look of fury and walks away as if i said nothing to the oposite end of the store and plops down on one of our luv sacs. keep in mind that this was the kids friend who was having the conversation with me, not the person who actually bought the 360.

so i take a look over at the guy who actually bought it. he leans over to me and starts talking.

"i'm sorry about him, please just ignore him."

i decide i'm gonna play the oblivios card.

"what? you mean he wasn't joking? i was, the whole time i was talking to him."

i muster up the most over the top/fakest laugh i could possibly pull off and continue our conversation.

"now i wasn't jokeing about our return policy though. I'm sorry but the best I could possible do that my computer will allow is to return it for store credit."

from then on it was a very civil conversation. We eventually came to an understanding, and i believe he left happy. On their way out i could hear them giving their friend a very hard time for being so angry over nothing.

The Andi is UNDEFEATABLE!!!!!!11!11!!1!!


-Andi