so before i get into today's story i will introduce our newest poster. As of today the authors will Andi, Brady and our newest worthy employee, Steve. So hopefully this will help us reach that goal of daily posts (yeah I'm looking at you Brady..you lazy......).
so today's story actually happened last Saturday at around 8:30 PM (30 min till close).
well, Saturday was a very busy day for us. many people come in, many people buy things, all leave satisfied, overall good day. around 8 o'clock it slows down significantly so me and Brady decided to catch up on our stack of unsorted trade.
earlier in the day a young mother with her young child came in. while i was speaking with her she allowed her kid to run around knocking things off the wall and yanking on all hooks and wires. needless to say afterwards the store looked like a mob had just come in and thrashed the place. among the dead items left in his wake was the controller for our SNES demo unit. i wasn't too angry because it was about ready to die anyway (wire casing pulled off and many other little kids have hung on it before).
so back to 8 PM. a younger couple comes in. they go strait to the retro section to check our goods. i approach them and give the usual "how you doin'?" they say, "fine. don't need any help", so i walk back behind the counter to continue helping Brady sort trade.
After a few minutes I hear them smacking the FC Twin (NES + SNES in case you didn't know) unit. I look up.
"Is there something i can help you guys with?"
"Yeah, make this work now."
the tone of voice plus the demanding nature instantly made my opinion of they shift from indifferent the extreme hatred. but keep in mind, i keep my cool well, so i seriously doubt my hatred of them was reflected in my response.
"I'm sorry, some little kid came in today and destroyed the controller for the system."
I get into further detail on the inccident and try to make light of it by jokeing how dumb the kid was.
"But we want to try a game now!"
"Sorry about that, we are unable to demo that system right now, but you can still plug them in and watch the demo, or I've played just about everything on that wall, I could review them for you right here."
The guy just ignores me. after a few seconds the Wife/Girlfriend/Local Whore (of the meth variant i believe) throws her 2cents into the conversation. she does the whole "talk to the person next to you but purposely talk loud enough so everyone else can hear you" thing.
"See, they don't care here at this store, Gamestop is SOOOOO much better."
whatever...my blood is boiling but I keep my cool because i know they want an outburst from me, i just know it. They begin to walk around the store some more, they stop at the defective system stand and try the "talk loud" thing again.
"Gamestop's SNESs are so much cheaper."
the defective SNES was priced at $5. Gamestop hasn't sold SNES stuff in around12 years now. at this point i thought that maybe they were being extremely rude on purpose to maybe just mess with me and everyone else. but the comments and the way they were acting was too natural and venomous to be fake in my opinion. and i believe the next few actions prove that hypothesis.
a few more of these "Gamestop is better" comments and they walk out the door. me and Brady vent for a few seconds and agree that he is definitely the story. but to our surprise he reenters the store almost instantly.
"Do you guys have some kind of complait card?"
"No sorry, is there anything I can help you with?"
"yeah i just need some way to get a hold of your manager."
"I am the manager sir."
he musters up the combined power of every douche bag in the universe for this next statement.
"Are you sure?"
I am about ready to leap over the counter and purge the world of this man.
"I am 100% sure."
"well it was pretty rude of you not to let us play those games over there."
"Sir i believe i already explained why we can't let you play and how it happened. The SNES controller is currently broken."
"well....thats poor customer service!"
"Sorry you feel that way, but there is not much i can do."
he trys to stare me down and give me the evil eye but I've had training in the ways of monotone facial expression and i don't budge an inch.
"well here is a controller right here!"
he points to the brand new sealed one on the wall.
"Sorry sir, we can't open brand new ones for the demo unit, store policy."
he doesn't give up.
"Well I know you have some used ones in the back."
"That would be news to me. If we did i would have gladly brought them out here to avoid this conversation sir."
he paces for a bit and then comes back up to the counter.
"well do you have that complaint card I asked for?"
"we don't have any complaint cards."
"Then how do i get a hold of your manager?!?"
"I AM THE MANAGER SIR."
my temper is starting to cool as this is getting pretty humorous. but at the same time pretty annoying so I crack a little and start using a firm voice with this guy. he wanders around and mumble/yells more Gamestop is better nonsense and finally he leaves for good.
now that was a pretty fantastic tale I'd say, but it not quite over yet.
me and Brady have a few laughs about it and I get the rough draft of it all ready in my head. Some more people come in and I make my way out to the floor to help them. As I am having a conversation with a very nice man the phone rings. out of the corner of my eye I see that Brady gets its. I think nothing of it and continue the chat.
After the man leaves i walk back to the counter to see Brady laughing really hard. I gotta know what happened. Apparently our Friend from earlier called back. and this how the conversation went.
" thank you for calling ******** this is Brady, how may I help you?"
"yeah, is this the manager?"
"no but i can get him for you."
"HA! I knew you were lying to me you punk! I caught you red handed!"
I guess Brady recognized the voice quickly and countered.
"umm...no, you were speaking with my manager Andi"
"huh.....but you said you were the manager!"
"I said no such thing, when you came in earlier you were speaking with the manager, Andi."
"umm...fine I'll call back later!" *click*
so after Brady told me this we couldn't wait until he called back. unfortunately he never did.
I'd have to say I've dealt with many morons in my time. I've dealt with many angry people in my time. and many angry morons as well, but this guy took the cake by far. I almost look forward to the day he comes back in and request to see the manager.
there....i think that makes up for not posting for almost a week.
-Andi
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